FAQ - Commonly asked questions

Timeline to build your website
How long will this all take? Here you will find timeline guide for completing website projects

Checklist before going live
Use this checklist to review your website before going live.

How can I make my trial site live? (go live)
How to change your website from a trial site to a live public site, payment etc

Can I extend my trial?
Your trial period is extended everytime you press publish, so you can keep your trial going as long as it takes for your site to be ready to go live.

How can I make changes to the way my site looks?
There are various approaches available to allow you to style the template, content and system-generated pages.

How do I change my website theme
The DESIGN menu provides options to change and backup/restore saved themes

Procedure for getting a customised website template
Here is the procedure for having your website custom designed.

Editing more than one website
I have several websites. How do I access them under one login and password?

How do I remove or edit my sitewide messages
If you have added sitewide messages to the site they can be changed via the DESIGN > MESSAGES AND POPUPS section

How do I change my login password

I've made my site live - why can I not find it in Google?
Google doesnt automatically know that your website is live the minute you make it live. In fact it could take up to 6 months for Google to find it and index it. You can help speed up this process up by submitting your site to Google for consideration

Google results are linking to an old page - how do I fix this?
You can tell Google about the new page by setting file redirects in the system.

My images look ok in the CMS, but show rotated on iPad, other devices
If youre images are rotated on your website unexpectedly, it could be due to hidden EXIF data stored on the image when taking the photo

How do I edit my Template Footer
If your template comes with some default content in the templates footer area, this is how you can edit it.

How to switch to HTML Mode
If you need to switch to HTML mode to add scripts or embed codes into your page there are two ways to do it.

Adding Code before the BODY tag
You can access the area to put code before the body tag via the SEO area

How do I remove the featured products that appear on my new trial site
Some templates come with promoted products on the homepage - here's how to remove them

Who owns my website?
The short answer is you do, however you can't take our easy to use content management system with you

Creating a web site for an extra domain name
If the domain name is connected to another webspace, then please create a new webspace (using the same login email address as your existing site), then transfer the domain over from your other webspace, there is a domain setup option for that.

Custom Placeholder Pages [One page website]
You may like to go live with a single custom placeholder webpage with your own graphics, or downgrade to this if you are going offline for a while.

Where is the OPTIONS tab?
Many help guides talk about clicking the (Page) Options tab. This is where it is located

How do I change my font / text / heading size?
You can change the size of the text either when editing a page or in the template.

How to edit my Template Header

How do I change editors?
There are multiple editors in the CMS, including the Drag-drop and Contentbox editors - here's how you change editors.


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